All applicable parties are required to read and agree to the following conditions.  A condition of placing any order is accounted by the set forth terms. The company, EKGraphix LLC will not be held accountable by any conditions imposed by the customer (hereafter referred to as the “buyer” or “customer”), unless agreed in writing and signed by all company owners & partners.

PAYMENT
Full payment or 50% of deposit will be required to start any design work. Design service will not begin until payment has been received. If the client decides to cancel a project after the deposit has been paid and work has begun on any Graphic Design, Web Design or App Development, the 50% deposit is non-refundable. 

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Payments can be made through Paypal with an invoice or by the online payment provider using a debit or credit card or bank transfer.

Payment taken by the payment provider is subject to South Carolina's Sales Tax Rate, which is added to the project total.
Design orders will not be emailed and printed materials will not be shipped until all balances have been paid in full.

DESIGN & MARKETING TURNAROUND TIME
Design & Marketing is a creative process and takes time to develop unique concepts. Once the concept has been developed, revisions and changes may require more time and could require additional charges. Turnaround times vary from 2-5 business days to 10-25 business days depending on the project. 
Please take into account that the design and proofing time varies.  If you are worried about timing, please contact us as soon as possible prior to ordering a service to make sure we can accommodate your order.  We do our best to accommodate our clients at all times!  

RUSH ORDERS
Rush orders will be accepted on a case-by-case basis and need to be approved and paid for prior to purchasing your design.  There is a 25% and 50% rush charge on all design orders that need to be expedited and completed prior to the standard and specifically quoted project related 2-5 business day completion time frame.  The 25% rush charge is reserved for orders that need to be completed in less than 2 full business days of the initial standard 2-5 business day completion time frame. The 50% rush charge is reserved for orders that need to be completed in less than 1 full business days of the initial standard 3-5 business day completion time frame.  There is also a 25% and 50% rush charge on all design orders that need to be expedited and completed prior to the standard and specifically quoted project related 10-15 business day completion time frame.  

SUBMISSION
When submitting requests for your projects; please send all correspondences to: info@ekgraphix.com.  Please be sure that you include all of your information and images together. This will help us to have a seamless design process and get your project done in a timely manner.

DESIGN & MARKETING PROOFS 
The proofing process is conducted when a project is ready for viewing and approval by the customer. During this process some changes may need to occur to the design.  Changes may include removal and or additions to the current design or marketing strategy.  Revisions are a part of this process.  Unless otherwise noted in the guide for the service you are requesting, design revisions are limited to 3 granted revisions before additional fees apply.

Please view all proofs carefully and be certain of all changes that are needed to the design.  Please be sure to include “ALL” parties involved in making revision decisions before submitting any necessary changes to our company. We will not be held accountable for the breakdown in communication of any and all parties involved to make changes. Please note that it is the clients' responsibility to fully check the proof for errors, misspellings, etc. After a client approves the final proof, EKGraphix, LLC is not liable for errors in a final product caused by any of the following: misspellings, graphics, grammar, punctuations, incorrect dates, copy information, omissions of errors, font size, color selections or any other virtual or copy content.

WEB-DESIGN PROOFS
Web Design revisions are limited to 5 granted revisions before additional fees apply. Please view all proofs carefully and be certain of all changes that are needed to the design.  Please be sure to include “ALL” parties involved in making revision decisions before submitting any necessary changes to our company. We will not be held accountable for the breakdown in communication of any and all parties involved to make changes. 
Please note that it is the clients' responsibility to fully check the proof for errors, misspellings, etc. After a client approves the final proof, EKGraphix, LLC is not liable for errors in a final product caused by any of the following: misspellings, graphics, grammar, punctuations, incorrect dates, copy information, omissions of errors, font size, color selections or any other virtual or copy content. 

EKGraphix, LLC ARTWORK
Artwork and any other property used or created by EKGraphix, LLC on behalf of a customer will be held and worked upon at the customer’s own risk. Any artwork used by EKGraphix, LLC may be subject to Copyright Protection laws.
EKGraphix, LLC agrees to use royalty free artwork that is not subject to any copyright laws. No intentional misuse or unlawful use of artwork is intended throughout the production of any project. If customer decides they would rather use stock artwork, they will be billed for the stock artwork along with the design fee.